Effective Date: January 1, 2025,These terms apply as of January 1, 2025, and are subject to revision.
1. Acceptance of Terms By accessing or using services provided by The Roofing Broker (“Company,” “we,” “us,” or “our”), you (“Client,” “you,” or “your”) agree to comply with and be bound by these Terms of Service (“Terms”). If you do not agree to these Terms, please refrain from using our services.
2. Services Offered The Roofing Broker specializes in connecting roofing companies with potential clients through appointment-based lead packages. Our services include:
Lead Packages: Offering packages of 10, 15, 25, and 50 appointments, each accompanied by a sourcing fee.
Appointment Scheduling: Coordinating appointments between homeowners and roofing companies.
3. Payment Terms
Pricing: Each lead package is priced per appointment, plus a sourcing fee, as detailed on our website.
Payment Schedule: Full payment is required upon selection of a lead package.
Note: All sales are final.
4. Qualified Credit Policy While refunds are not available, we offer credits for appointments under specific conditions:
Criteria for Credits:
Homeowner Refusal: Access for inspection or service was denied.
Pre-Existing Contract: An active contract exists with another roofing company.
Homeowner Unavailability: The homeowner was absent at the scheduled time.
Outside Storm Zone: The property is outside a storm-affected zone from the past 12 months.
No Insurance: The property lacks insurance, excluding cases where a mortgage company provides coverage.
Client Responsibilities:
Detailed Reason: Provide a comprehensive explanation for the credit request.
Documentation: Submit relevant details and a photo of the property’s front. Return the original PDF lead sheet to credits@theroofingbroker.com with the credit request reason.
Timely Submission: All credit requests must be submitted no later than 24 hours after the inspection time.
Verification Process:Our Quality Control Assistant will verify the details with the homeowner.
If the homeowner cannot be reached after three attempts, the credit will be applied.
No credit is issued if the contractor missed the appointment or if the inspection was conducted but no damage was found.
5. Appointment Guidelines
Scheduling: Appointments are set for the next day, up to 48 hours in advance, except for Friday bookings, which are scheduled for Monday.
Attendance: Sales representatives must attend appointments punctually. Rescheduling or cancellations are not permitted.
6. Non-Qualified Credit Scenarios Credits will not be issued for:
Missed appointments by the roofing company.
Insufficient information supporting the credit request.
Reasons such as no damage found, inability to secure a contract post-inspection, pre-appointment lead verification calls, timing issues, or homeowner’s decision against proceeding with services.
7. Processing of Credits
Timeline: Credits may take up to 72 hours to process.
Reporting: At the end of each lead package, a summary will be provided, detailing total leads, credits issued, and rescheduled appointments.
8. Limitation of Liability The Roofing Broker is not liable for:
Missed appointments by the roofing company.
Homeowner decisions against proceeding with services.
Any indirect, incidental, or consequential damages arising from our services.
9. Amendments We reserve the right to modify these Terms at any time. Changes will be effective upon posting on our website. Continued use of our services constitutes acceptance of the revised Terms.
10. Governing Law These Terms are governed by the laws of the state of [Insert State], without regard to its conflict of law principles.
11. Contact Information For questions or concerns, contact us at:
The Roofing Broker
Address: 9725 E Hampden. Avenue Suite 330. Denver, Colorado. 80231
Phone: (303) 908-3193
Email: Eli@theroofingbroker.com
These terms apply as of January 1, 2025, and are subject to revision.
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